FAQ Local Moves

Service Questions

Is Miracle Movers Insured?

Yes, we are insured and our movers are covered on their job-sites. Should any of your belongings be lost or damaged during the move as a result mover’s negligence they will be covered under our basic coverage, which provides 60 cents per pound based on the item lost or damaged. Please note that our basic coverage does not recognize the monetary value of individual belongings. For details on additional coverage and our valuable items claim policy, please visit our Claim Policy.

Please note, according to Workers Compensation and employee safety reasons, all of our movers must wear shoes at all times. Miracle Movers cannot be held responsible for soiled carpets or floors due to inclement weather.

How Long Does The Average Move Take From A 2-Bedroom Condo, 4-Bedroom House, Etc.?

While every move is unique, it’s possible to estimate moving times within a two- or three-hour window depending on the size of your home:

  • 1 Bedroom Apartment = 2 - 4 hours
  • 2-3 Bedroom Condo = 4 - 6 hours
  • 2-3 Bedroom House = 5 - 8 hours
  • 4-5 Bedroom House = 7 - 10 hours

Remember that these are only estimates, however, based on two movers for a 1-3 bedroom apartment or 2-bedroom house and three movers for a 3-5 bedroom house. You can decrease the moving time by packing your items in advance and having the boxes organized and ready to go. Relocation time is also affected by the distance between the pickup site and final destination, and any inclement weather, road, and traffic conditions.

How Do You Protect My Furniture During Transportation?

We wrap and cover all furniture with cushioned moving blankets, which are included in the base price.

Am I Responsible For Packing My Belongings?

We offer reasonably priced packing services if you are unable to pack your items on your own. Should you require our packing services, however, we recommend that you arrange for them prior to your moving date to allow for sufficient planning. The time our movers spend packing your items will be billed based on our standard hourly rate.

Do You Require A List Of Items To Be Moved?

Yes, we require that you email a complete list of items that will be moved to us ahead of time. Based on the information you provide, Miracle Movers will ensure that your movers arrive in a truck large enough to transport all of your items in one trip.
Disclaimer: Our largest trucks (26 square feet) will be assigned to locations larger than 2 bedrooms. While these are typically large enough to accommodate a single move, in some cases our movers will need to conduct additional trips with no price adjustments.

Do You Supply Packing Materials?

Yes – we can supply you with any packing materials you might need, including cardboard boxes, scotch tape, and bubble and shrink wrap, at reasonable prices. Please note that we only sell packing materials to customers hiring our movers. We also offer partial and full packing services on demand.

What If I Need To Reschedule My Move?

If, for any reason, you need to reschedule your moving date, please contact us as soon as possible. The sooner you notify us, the easier it will be for us to accommodate your needs. Please note that if you reschedule your move within 3 days of your originally scheduled date, we will retain your deposit and require another security deposit.

What Is Your Cancellation Policy?

CANCELLATION requests are accepted.
RESCHEDULE requests are subject to availability. The deposit is fully refundable if cancelled/rescheduled more than 3 days (72 hours) before the move date (for low-demand dates) and more than 5 days before the move date (for high-demand dates). We reserve the right to refuse and immediately cancel the move and retain the deposit in case of unsanitary environment within the household assigned for the move out or move in.

When Can I Expect The Movers To Arrive At My Pickup And Destination Sites?

We understand that on moving daytime is of the essence, and do our very best to prevent delays. However, due to traffic or weather conditions, arrivals might be delayed by up to 1 hour during morning assignments and up to 3 hours on afternoon ones. You will be promptly notified of any delays, and entitled to compensation depending on the severity of the delay. For example, if the moving team’s afternoon arrival is scheduled for between 1 and 2 PM and the team arrives after 4 PM, you will be entitled to a 10 percent discount on their hourly rate. For each additional 60-minute delay, you will be entitled to an additional 10 percent off your hourly rate.

Do You Move Plants?

We can move plants if necessary, but strongly recommend that you move any plants yourself and are not liable for any damages sustained by your plants during transportation.

Do You Move Perishable Foods?

We regret to inform our customers that perishable foods cannot be safely transported in our trucks. We suggest transporting perishable foods yourself using a cooler, or disposing of them prior to the move.

Do you Move Valuables and High-Value Items?

(i) Miracle Movers is not responsible for loss or damage sustained by sensitive documents including account information, bills, cheques, evidence of debts, letters of credits, passports, tickets, manuscripts, notes, mechanical drawings, securities, currency, money, precious stones, jewelry, or other similar valuables. It is customers' full responsibility for moving all valuables by themselves.
(ii) High-Value items, such as crystal, china, antiques, paintings and other fine art, figurines, oriental rugs, rare collectible items, formal wear (shoes, purses, suits), and other items that might have extraordinary value, require professional packing prior to moving. Miracle Movers is liable for damaged high-value items only if packed by our movers. We strongly recommend buy additional or third-party insurance for high-value items.

Are There Any Discounts Available?

We are happy to reward the loyalty of our returning customers with a 10 per cent discount on our hourly rate, for a maximum total of $50.

Am I Required To Be Present During The Pickup?

It is more helpful for all parties involved if you are present to identify any items and boxes being moved, or that require special handling, or other similarly pertinent information. You will also have to sign your contract at the move’s beginning. Upon your items’ delivery, you will be required to confirm that your belongings were delivered to their new destination in their original condition. This is important for any insurance claims you could make regarding lost or damaged goods. If for whatever reason you are unable to be present on moving day, please arrange for someone familiar with your belongings to act as your representative.

How Can I Prepare My Children For The Move?

We recommend discussing the move with your children to help ease any feelings of anxiety. Moving can be very stressful for children, and it’s important to maintain familiar routines and keep their favorite toys and other small belongings nearby throughout the process. Visiting your new home and neighborhood prior to moving can also help alleviate their concerns.

Do You Assemble/Disassemble Furniture?

Each of our trucks includes a set of basic tools for assembling/disassembling items such as beds, dresser mirrors, and dining room tables, and our movers are happy to assist in their use. However, if an item requires special knowledge or tools we cannot service it, nor do we guarantee assembly of any item(s) that are new and still in their original box. We reserve the right to refuse assembly of furniture that was not taken apart by our movers. Please note that we provide assembly/disassembly services as a courtesy; our movers are not specially trained for advanced assembly/disassembly and might not be able to provide this service for all items. Also, due to liability concerns, we cannot provide assembly or disassembly services for baby cribs, water beds, tanning beds, gas appliances, pool tables or pianos. If you have any questions regarding a specific furniture item please contact us.

Do You Connect/Disconnect Appliances?

We do not connect or disconnect washing machines, dryers, dishwashers, freezers, or refrigerators. All appliances must be disconnected and drained prior to the moving team’s arrival.

Do You Mount Items?

We apologize, but we cannot mount or remove flat-screen TV's from walls, nor can bolt or unbolt items on or from walls and ceilings.

Do You Move Pets?

We cannot transport pets, nor we are licensed or equipped for this purpose. We strongly recommend that you transport them yourself or place them in temporary care with a family member, friend, or pet shelter. We do require notice in advance if there are pets in the house so that we can dispatch a crew that is not allergic to pets.

Disclaimer: Movers may refuse to handle items covered in fur or pet hair. Otherwise, they are entitled to additional handling fees which are determined on site.

Do You Move Evictions?

Only with prior notice: customer must inform Miracle Movers of having eviction notice. The full payment will be required in advance. The foreman of your crew on site or an office manager will inform you when full payment is due: prior to loading or before unloading. Should the customer refuse to pay in full in advance, Miracle Movers reserves the right to cancel the move and retain the deposit.

Are There Any Items You Do Not Move?

We do not move toxins, including mouse or rat poison, oxygen and propane tanks, flammables, explosives, weapons, and ammunition, as well as paint cans and construction and home renovation materials (regardless of their state: solid, liquid, and gas).

We do not transport TVs without a box. In case the original TV box is unavailable, we provide rental TV boxes at a reasonable cost to ensure that the TV is moved safely and without any damage.

Can I Ask Movers To Remove Their Shoes Before Entering My Home?

We, at Miracle Movers, are required by law to take all reasonable precautions to protect our workers from illness and injury. Due to Workers Compensation and employee safety issues, our movers must wear footwear at all times, to ensure toes are covered and ankle support. The risk of injury is very high when moving in their socks. If they drop something on their bare feet, movers can injure their foot, break a bone or lose their toe. For an extensive answer and professional elucidation of the issue over removing shoes while moving, please consult CAM's webpage here.

Miracle Movers will bring 4 to 8 complimentary floor runners (depending on the size of the household) on the move day to protect your floors and carpets from dirt and damage. Shoe covers (booties) can be used as an extra defense against tracking water and dirt through your home. However, shoe covers are slippery and not safe for the moving process and increase the moving time by having the movers put them on every time they enter the house.

Billing And Payment Questions

When Does Billing Start?

The clock starts running once our movers arrive at your pick-up address, and the hourly rate continues through loading, transit to your destination, and unloading. The clock stops at your drop-off location once the truck is empty and all set-up tasks are completed.

Do You Require A Minimum Charge?

Minimum time with Miracle Movers is 2 hours only. Any time after is pro-rated by quarter hour (15 minutes). The balance due will be determined by the actual number of hours required to complete your move.

What Is Travel Time?

Travel time is a flat rate determined by the amount of time it takes for us to drive our truck from our premises to your pick-up location and back to our premises from your drop-off location. The flat-fee for travel time from and to our premises does not include the driving time from your pick-up location to your drop-off address.

What If I Have More Than One Pick Up And/Or Drop Off Locations?

Any stops between the initial pick up location and final destination will be charged an additional $20 per stop.

When Do I Pay The Bill?

In winter, due to weather conditions and reduced office hours, all payments (outstanding balance, final bills) are due prior to completion of unloading and end time of all set-up jobs, but no later than 6:30pm. If a move is estimated to go beyond 6:30pm, the full payment will be required based on the best guess of both movers and the office of the end time of the move. Adjustments to the bill will be made on the next business day (refund if overcharged, invoice for outstanding balance if undercharged).

Which Payment Methods Are Accepted?

Miracle Movers accepts cash, major credit cards (3% convenience fee), and Interac email money transfers. Our apologies, but we cannot process payments through personal or company cheques. Should you require an exception, it must be approved by our office prior to your moving date.

Are Breaks Included In The Hourly Rate?

Our movers are allowed one 15-minute break for every 2 hours of work, which is included in our standard hourly rate. If a moving project lasts for longer than 4 hours, our movers are allowed one 30-minute break for lunch, which will not be included in your billing time.

Force Majeure

In pandemic, heavy weather conditions (snow storms, heavy rains, wind conditions, etc), mechanical problems with the vehicle, employees' injures or health issues, all arrivals are subject to delays. If necessary, Miracle Movers will reschedule the move to the next available date and time. However, we will neither give discounts or refunds, nor provide compensation in the event of any such rescheduling or delay.

What Is Your Policy Regarding Overtime?

We do not charge overtime on full day moves. Our moving estimates will include sufficient man-power and trucks to ensure we complete your move within 10 labour hours.

(1) Should your move exceed 10 hours, your moving crew will continue working;

(2) Should your move reach 12 hours, the office retains the right to dismiss the crew - you may re-hire the crew for the next available day.

Exception: overtime charges may apply for assignments with a start time of 5 PM or later. Call our moving consultants for an accurate estimate and advise!

What Additional Charges Do You Have?

Additional charges or fees may apply for stairs, long walkways, major appliances (stove, refrigerator, deep freezer, washer/dryer), exercise equipment (elliptical, treadmill, etc), upright pianos, safes, metal file cabinets, marble/granite/glass table tops, etc. While the additional handling fee may vary, the minimum charge for all of the above is $30. To find out more, please contact one of our relocation specialists with details and specifications of your moving project.

Advisory note: Long-walkway (or long-carry) charges will apply only when movers labour for 1.5 hours (90 minutes) or more per location (job-site).

What Else Am I Billed For?

As our client, you are responsible for all parking tickets and downtime (waiting for the elevator or property key holder to be available, traffic, inspection of belongings upon delivery, waiting for any credit card charges or Interac e-transfers to go through, etc.). Also, all the trucks are maintained in accordance with Canada Ecological Requirements, therefore a technical stop for a truck regeneration procedure may occur during the assignment. Up to 15 minutes of such stop is included into the standard hourly rate.