FAQ Storage Solutions

General Information

What types of storage options do you offer?

We provide sfort-term and long-term storage solutions for residential and office needs, with free storage
for qualified customers under certain conditions.

What items can I store?

You can store furniture, appliances, personal belongings, and other household items. However,
hazardous materials, perishable goods, and illegal items are prohibited.

Are your storage facilities climate-controlled?

Yes, our storage facilities are climate-controlled to ensure the safety and longevity of your belongings.

Is insurance included with storage?

Basic coverage is included. However, we recommend purchasing additional insurance for high-value or
sentimental items.

Is there a minimum or maximum storage duration?

No, we offer flexible storage terms. Whether you need storage for a few days or an extended period, we
can accommodate your needs.

Access and Security

Can I access my belongings while in storage?

Yes, access is available by appointment. Please contact us to schedule a visit.

How secure are your storage facilities?

Our facilities feature 24/7 surveillance, secure locks, and restricted access to ensure your belongings are
safe.

What measures are taken to protect my belongings from damage?

We use professional-grade packing materials, climate-controlled environments, and trained staff to
handle your items with care.

Can someone else access my storage unit on my behalf?

Yes, but they must be authorized in advance. You can designate an individual who will be permitted
access to your belongings by providing proper identification

Pricing and Payments

How much does storage cost?

Storage costs vary based on the size of the move, the duration of the storage, and any additional services
required. Contact us for a customized quote.

Are there discounts for long-term storage?

Yes, we offer discounted rates for long-term storage solutions. Please inquire for details.

What payment methods do you accept?

We accept all major credit cards, e-transfers, and direct deposits.

Do I have to pay upfront, or can I be billed monthly?

We offer flexible payment options, including upfront payments and monthly billing plans. Contact us to
discuss what works best for you.

What happens if I don’t pay my storage fees on time?

Late payments may be subject to fees. If storage fees remain unpaid for an extended period, your items
may be subject to lien procedures in accordance with storage regulations.

Booking and Process

How do I book storage services?

Booking is easy! You can call us, email, or fill out the online booking form on our website.

What is the process for storing my belongings?

Our team will pack your items, transport them to our facility, and safely store them.

Do I need to prepare my items before they are stored?

While we handle the packing, we recommend emptying all drawers, cleaning items, and disconnecting
appliances.

Special Cases

Can I store fragile or valuable items like TVs or pianos?

Absolutely! We have specialized procedures for storing fragile and high-value items, including TVs and
digital pianos.

Do you offer storage solutions for motorcycles?

Yes, we provide secure storage for motorcycles. Contact us for specific details.

Can I store seasonal items such as holiday decorations or summer equipment?

Yes! Our storage services are perfect for seasonal items like holiday decorations, camping gear, or
winter/summer sports equipment.

Miscellaneous

What happens if I need to extend my storage duration?

Simply let us know as soon as possible, and we’ll adjust your storage plan accordingly.

What if I need to remove my items earlier than expected?

No problem! We’ll arrange an early pick-up or delivery based on your schedule.

Do you provide transportation services for moving my items into and out of storage?

Yes, we offer transportation services to move your items into and out of storage. Contact us to arrange
pickup or delivery.

What should I do if I need to file a claim for damaged items?

Contact us immediately, and our Claims Department will guide you through the process